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Troubleshooting & FAQ
Introduction to Farm Focus
Introduction to Farm Focus

If you're new to Farm Focus, have a look at these helpful FAQs

Updated over a week ago

Getting started

  • How does the demo work?
    We have a seven-day demo, which contains some basic data. This means you can get stuck in and see how the program works. When the trial period ends you can decide to purchase Farm Focus or start a new demo.

  • Do I need to be a whizz on the computer?
    Not at all. Many Farm Focus clients have minimal computing or accounting skills when they start but, because the program is designed for farmers and is easy to use, you can enjoy the benefits straight away. We believe any farmer can use it.

  • What do I need to run Farm Focus?
    As Farm Focus is a browser-based software product, you’ll need a reliable broadband connection.  

    To get the best results while you’re logged into the product, we recommend working with the latest version of Google Chrome (Recommended), Mozilla Firefox or Safari.  You can also use Microsoft Edge and Internet Explorer 11, though you can expect a lesser experience when using these browsers.

    We don't support any beta versions of these browsers or alternative open-source builds of them. Finally, make sure that cookies and JavaScript are enabled in your browser.

  • Can I use it with an Apple Mac or Device?
    Yes, you can use it on any device with an internet connection. It’s been built for computers and tablets.

  • How quick is it to set up my farm business?
    Getting started with Farm Focus is quick and easy, you can be set up within minutes.

Cloud-based software

  • What is cloud-based software?
    Cloud-based software is the delivery of computing services over the internet (“the cloud”). We securely store your data on a central server so it can be accessed at any time, from anywhere.

  • Is my data secure?
    Yes. Cloud-based software ensures your data is more secure than if you store it on your computer’s hard drive. You’ll never need to do a backup again. If your computer crashes, your farm’s financial information is safe and sound. Your Farm Focus data is protected by encrypted passwords and stored online to corporate standards.

Accessing my Farm Focus information

  • Can I control who sees and edits my data?
    Yes. As the database owner, you control who can see or edit the data by providing each user permission.

  • How does sharing access to my data benefit me?
    Sharing access with family, business partners or your management team saves time and makes it easy to keep everyone in the loop. It’s essential for good governance. When everyone is on the same page there are no surprises and everyone can see the direction your farm business is heading.

Tailored to your farm

  • How is Farm Focus different from accounting software?
    First, it’s designed exclusively for farmers.
    Unlike regular accounting software, it includes essential features for farmers, like production analysis and livestock inventory. The program is cash-based and future-focused. Traditional accounting software looks back, reconciling what has already happened. Finally, you can forecast and model anticipated revenue using unique features, like the dairy forecaster.

Working with transactions

  • Can I import transactions from my bank?
    Absolutely. You can set up an automated bank feed, which means your bank transactions will automatically arrive in Farm Focus.

  • Can Farm Focus help me reduce bank costs?
    You should be able to negotiate better finance options with your bank if you can show you’re in control. Accurate data is powerful and can help influence your interest rate.


  • Does Farm Focus include payroll?
    There will be the ability for specialised payroll software to connect to Farm Focus. We haven’t included a wagebook in Farm Focus, but clients will be able to connect certain payroll software over time.


  • Will Farm Focus include a debtor’s module?
    Farm Focus has been developed as an eco-system that will include the ability for debtor software to connect to Farm Focus. Clients will be able to connect debtor-specific software long-term. We will keep you updated on this.

We're here to help

How do I access support?

  • Our friendly support team is available to help if you need:

    Call us on (NZ) 0800 888 080 or (AUS) 1800 351 781

    Monday, Tuesday, Wednesday & Thursday: 8:45am – 6:00pm
    Friday: 8:45am – 5:00pm
    (NZ Time, excluding public holidays)

    You can also use the Live Chat function within Farm Focus by clicking on the chat bubble icon at the bottom left-hand of the screen to send a message to our team.

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