General information & Billing

  1. How much will it cost me to Switch?
    Switching is a no-cost service. Your subscription will be transferred to Farm Focus at your subscription renewal date. The price will not change for you unless you add extra management tags (enterprises). You will be required to enter in credit card details for future billing when your subscription renews.
  2. Do I have to move?
    Making the Switch is available to all Cashmanager RURAL users and you can move at anytime.  Technology is always changing and we know that RURAL will reach its technology retirement at some point. 
  3. When should I switch?
    The switching tool is able to migrate your farm business data at any time. You will be able to access more detailed data if you switch before the end of your financial year. Make sure you have completed a Spring Clean.
  4. I am an Australian client, Can I Switch?
    Focus is not yet set up to work with the Australian tax obligations. We are always looking at how we can improve Farm Focus for all of our clients so stay tuned! 

Cashmanager RURAL and migration 

  1. What happens with my bank feeds and farmlands feeds?
    Any active feeds in RURAL will continue to be active in Focus. Farm Focus has even more automation options available. 
  2. Will I still be able to access Cashmanager RURAL?
    You will have access to your RURAL farm business until it is phased out in late 2021. This gives you the opportunity to download and save any historic records you may need going forward
    NOTE: Afterwards, any changes you make in RURAL will not be switched to Focus.
  3. Do I have to be the farm business owner to Switch?
    Only the subscription owner (Registrar) can Switch a farm business into Farm Focus. Please speak to the subscription owner. We are happy to help with any queries.
  4. How much of my information will switch across?
    You can choose up to 2 years of actual transactions to view individually. Earlier information is available in the Trends report.
    Also, your customised codes, current budgets, automated feeds, and farm business details including GST and Bank accounts will all switch across.
  5. How long will the process take?
    The time required by you is an average of 30 minutes - 1 hour. The switching tool can take up to 24hours to migrate your data but you do not need to do anything during this time

After you have Switched to Focus

  1. Can other people access my business?
    Yes, your existing users who have non-restricted access will be switched for you. The user will just need to sign up and they will have access to your business. You can add other users to access your Focus farm business at any time.
    Being cloud-based means that you can be logged in at the same time as another user.
  2. Is there much to learn?
    Focus and RURAL live on very different platforms but have the same  DNA. Having your own data switched over will make it easy for you to get started straight away.
    - You will receive pop-up messaging as you move to a new screen that will highlight the key features, functions, and differences.
    - Support is only a few clicks away with our in-product chat service linking you directly to our specialist support team.
    - We have a range of documents to help you navigate your way around, Here are a few links to get you started
    Where to go in Focus to do the thing you did in RURAL
    Quick start guide
  3. Can I customise my codes in Farm Focus?
    Yes, you can. Your customised codes will be switched to Focus and, Like RURAL, Your code list is able to be tailored to suit you and your business needs.  
  4. Can I use Focus on my apple computer?
    Farm Focus is a cloud-based product that can be accessed from any device that can access an internet browser. We recommend Chrome and Safari

Do you have any more questions?

Please contact our specialist support team using the chat bubble located in the bottom left corner of your screen. 

More information

For more information about the switching process Click here

See here for more of the Key Feature Differences from Rural

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