Troubleshooting
We've listed some common direct filing errors in your GST return and our recommended solutions
Support Team avatar
Written by Support Team
Updated over a week ago

If you file GST from Farm Focus for the first time and get an 'Unknown error has occurred' error message try filing it again.

If you are still unsuccessful, a message will appear indicating the reason.

1. Unauthorised delegation

This means that you don't have permission to file GST on behalf of the farm business.

You will need to get the correct access to continue.

Check within your myIR to ensure the correct access delegation. You will need to log into myIR and view under the Account Details for the GST filing, that the full account access has been selected.

2. Invalid filing period

Check that you have the correct filing period in your Focus farm business i.e. 1-monthly, 2-monthly or 6-monthly.

While you're viewing the GST return, click on the Settings cog in the top right corner of your screen. Correct the GST period if necessary.

Also, check that the start and end date for the return period is correct.

3. No return found

No return exists for the selected filing period. Check that you're filing period of 1-monthly, 2-monthly or 6-monthly is correct.

4. Duplicate return

A return for this period has already been filed with IRD.

5. This period contains uncoded transactions/invoices

There are uncoded transactions (Payments basis) or invoices (Invoice basis) in the Needs Actions screen which are dated within this GST period.

6. No option to finalise

You cannot finalise your current GST return, if you have historical GST returns that are not finalised. You will have to go to the oldest non-finalised GST period and work your way forward. Read more.

7. Additional GST invoices will not be generated if changes made to finalised GST return

When you finalise your GST return, an invoice will show up on your Needs Action screen. A new GST invoice will not be generated, if you subsequently convert this GST to preview and make changes to the GST return and re-finalise.

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