Troubleshooting & FAQ

Chat bubble not working?

The chat bubble might not be working due to your security software blocking the pop-ups. Learn how to troubleshoot the issue here.

Written by Support Team
Updated over a week ago

How to Install TeamViewer

Our support team will use TeamViewer if they need remote access to your computer, to help show you around and answer your questions

Written by Support Team
Updated over a week ago

How do I request new features?

Learn all about how to send us your feedback and requests for new features in Farm Focus

Written by Support Team
Updated over a week ago

Match an invoice to an already coded transaction

Learn how to match an already coded transaction to an invoice.

Written by Support Team
Updated over a week ago

How to Search and Filter your Transactions in Farm Focus

Quick tips on searching for your completed transactions in Farm Focus

Written by Support Team
Updated over a week ago

New to Farm Focus?

If you're new to Farm Focus, have a look at these helpful FAQs

Written by Support Team
Updated over a week ago

GST

How to change your GST information

Do you need to change your GST number, frequency or invoice/payments basis? Learn how to here.

Written by Support Team
Updated over a week ago

How to create reversal transaction for duplicate or unpresented transaction

If your GST final includes an accidental double up of transactions, or when transactions have not yet happened at the bank.

Written by Support Team
Updated over a week ago

How to record GST type 'ALL' for Customs charges of GST on imports

Customs approach GST payments on Imports differently. Learn here how to ensure you are recording these correctly for your GST Return

Written by Support Team
Updated over a week ago

How to Reset or Amend a GST report

If you have finalised your GST return and need to make some changes, see how to do this in Farm Focus.

Written by Support Team
Updated over a week ago

Warnings in your GST report

Written by Support Team
Updated over a week ago

What is GST basis?

The GST basis determines how you claim and return GST in your business.

Written by Support Team
Updated over a week ago

How to create a reversal bank transaction for incorrect coding

If a transaction has been incorrectly finalised in a GST return, any changes will need to be done by creating a reversal transaction

Written by Support Team
Updated over a week ago

Correct the coding on a transaction in a finalised GST return

Coded transactions can be corrected at any time, even if they're locked into finalised GST returns.

Written by Support Team
Updated over a week ago

Actuals

How to create a Credit Note

Learn how to create a credit note if you need to reduce the amount of an invoice, or need to apply a refund.

Written by Support Team
Updated over a week ago

Balancing - Troubleshooting

Having some issues with Balancing? Learn the quick fixes to get your balancing back in order.

Written by Support Team
Updated over a week ago

How to manage over-paid or under-paid invoices

This topic walks you through how to match an under or over-paid invoice to the bank transaction

Written by Support Team
Updated over a week ago

Balancing your Rabobank All-in-One account

Learn about the different options you have to balance your Rabobank bank account in Farm Focus

Written by Support Team
Updated over a week ago

Matching where the Invoice total differs from the bank transaction total

This is common with Farmsource & Fonterra milk supply payments

Written by Support Team
Updated over a week ago

Why is the bank balance in my farm business unbalanced?

Regular checks ensure farm bank accounts are balanced, GST returns are correct and your working plan is up to date

Written by Support Team
Updated over a week ago

What are coding rules?

Coding rules are a time-saving way to code your transactions and invoices, while ensuring they are consistently and accurately coded.

Written by Support Team
Updated over a week ago

How do I create a journal entry?

Easily record journal entries in the Actuals screen

Written by Support Team
Updated over a week ago

How should I record a hire purchase or Stock Finance contract?

In Farm Focus you can claim GST on an item before it’s fully paid, and balance all related transactions

Written by Support Team
Updated over a week ago

Planning

Amending Opening Livestock numbers

You can adjust your opening livestock numbers from within the Working Plan, and add Management Tags if needed

Written by Support Team
Updated over a week ago

How do I put actuals into my working plan?

Everything you need to know about actual transactions in your working plan

Written by Support Team
Updated over a week ago

Manage the Settings in your Plans

Learn more about the Settings and Viewing options for your Plans

Written by Support Team
Updated over a week ago

Settings

Print a list of your Farm Codes

To help familiarise yourself with your Farm Focus farm codes, you can download a printable copy to have on hand while coding

Written by Support Team
Updated over a week ago

Edit or delete a bank transaction coding rule

You can edit rule criteria, actions, or review options at any time

Written by Support Team
Updated over a week ago

Farm Codes

Your farm codes are the backbone of your farm business

Written by Support Team
Updated over a week ago

Cashmanager RURAL

Overdraft Interest not calculating

Read here to learn why your overdraft interest isn't automatically calculating for you in your Working Plan

Written by Support Team
Updated over a week ago

Cashmanager RURAL helpcentre

Browse helpful topics, tips and tricks for Cashmanager RURAL

Written by Support Team
Updated over a week ago