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Troubleshooting & FAQ
Troubleshooting & FAQ
We answer questions about everything, nothing is too big or too small
30 articles in this collection
Written by
Support Team
Chat bubble not working?
The chat bubble might not be working due to your security software blocking the pop-ups. Learn how to troubleshoot the issue here.
Written by
Support Team
Updated over a week ago
How to Install TeamViewer
Our support team will use TeamViewer if they need remote access to your computer, to help show you around and answer your questions
Written by
Support Team
Updated over a week ago
How do I request new features?
Learn all about how to send us your feedback and requests for new features in Farm Focus
Written by
Support Team
Updated over a week ago
Match an invoice to an already coded transaction
Learn how to match an already coded transaction to an invoice.
Written by
Support Team
Updated over a week ago
How to Search and Filter your Transactions in Farm Focus
Quick tips on searching for your completed transactions in Farm Focus
Written by
Support Team
Updated over a week ago
Farm Focus Glossary
Understand the terminology for Farm Focus when compared to Cashmanager RURAL
Written by
Support Team
Updated over a week ago
New to Farm Focus?
If you're new to Farm Focus, have a look at these helpful FAQs
Written by
Support Team
Updated over a week ago
GST
How to change your GST information
Do you need to change your GST number, frequency or invoice/payments basis? Learn how to here.
Written by
Support Team
Updated over a week ago
How to create reversal transaction for duplicate or unpresented bank transaction
If your GST final includes an accidental double up of transactions, or when transactions have not yet happened at the bank.
Written by
Support Team
Updated over a week ago
How to record GST type 'ALL' for Customs charges of GST on imports
Customs approach GST payments on Imports differently. Learn here how to ensure you are recording these correctly for your GST Return
Written by
Support Team
Updated over a week ago
How to Reset or Amend a GST report
If you have finalised your GST return and need to make some changes, see how to do this in Farm Focus.
Written by
Support Team
Updated over a week ago
What is GST basis?
The GST basis determines how you claim and return GST in your business.
Written by
Support Team
Updated over a week ago
How to create a reversal bank transaction for incorrect coding
If a transaction has been incorrectly finalised in a GST return, any changes will need to be done by creating a reversal transaction
Written by
Support Team
Updated over a week ago
Correct the coding on a transaction in a finalised GST return
Coded transactions can be corrected at any time, even if they're locked into finalised GST returns.
Written by
Support Team
Updated over a week ago
Actuals
How to create a Credit Note
Learn how to create a credit note if you need to reduce the amount of an invoice, or need to apply a refund.
Written by
Support Team
Updated over a week ago
Balancing - Troubleshooting
Having some issues with Balancing? Learn the quick fixes to get your balancing back in order.
Written by
Support Team
Updated over a week ago
How to manage over-paid or under-paid invoices
This topic walks you through how to match an under or over-paid invoice to the bank transaction
Written by
Support Team
Updated over a week ago
Balancing your Rabobank All-in-One account
Learn about the different options you have to balance your Rabobank bank account in Farm Focus
Written by
Support Team
Updated over a week ago
Why is the bank balance in my farm business unbalanced?
Regular checks ensure farm bank accounts are balanced, GST returns are correct and your working plan is up to date
Written by
Support Team
Updated over a week ago
What are coding rules?
Coding rules are a time-saving way to code your transactions and invoices, while ensuring they are consistently and accurately coded.
Written by
Support Team
Updated over a week ago
How do I create a journal entry?
Easily record journal entries in the Actuals screen
Written by
Support Team
Updated over a week ago
How should I record a hire purchase or Stock Finance contract?
In Farm Focus you can claim GST on an item before it’s fully paid, and balance all related transactions
Written by
Support Team
Updated over a week ago
Planning
Amending Opening Livestock numbers
You can adjust your opening livestock numbers from within the Working Plan, and add Management Tags if needed
Written by
Support Team
Updated over a week ago
Actuals and my Working plan
When do actuals appear in my Working plan
Written by
Support Team
Updated over a week ago
Manage the Settings in your Plans
Learn more about the Settings and Viewing options for your Plans
Written by
Support Team
Updated over a week ago
Settings
Print a list of your Farm Codes
To help familiarise yourself with your Farm Focus farm codes, you can download a printable copy to have on hand while coding
Written by
Support Team
Updated over a week ago
Edit or delete a coding rule
You can edit bank transaction or invoice coding rule criteria at any time
Written by
Support Team
Updated over a week ago
Farm Codes
Your farm codes are the backbone of your farm business
Written by
Support Team
Updated over a week ago
Cashmanager RURAL
Overdraft Interest not calculating
Read here to learn why your overdraft interest isn't automatically calculating for you in your Working Plan
Written by
Support Team
Updated over a week ago
Cashmanager RURAL helpcentre
Browse helpful topics, tips and tricks for Cashmanager RURAL
Written by
Support Team
Updated over a week ago