Troubleshooting & FAQ

We answer questions about everything, nothing is too big or too small

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26 articles in this collection
Written by Focus Team
GST

How to change your GST information

Do you need to change your GST number, frequency or invoice/payments basis? Learn how to here.
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Written by Focus Team
Updated over a week ago

How to create reversal transaction for duplicate or unpresented transaction

If your GST final includes an accidental double up of transactions, or when transactions have not yet happened at the bank.
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Written by Focus Team
Updated over a week ago

How to record Customs charges for GST on imports

Customs approach GST payments on Imports differently. Learn here how to ensure you are recording these correctly for your GST Return
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Written by Focus Team
Updated over a week ago

How to Reset or Amend a GST report

If you have finalised your GST return and need to make some changes, see how to do this in Cash Manager Focus.
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Written by Focus Team
Updated over a week ago

Warnings in your GST report

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Written by Focus Team
Updated over a week ago

What is GST basis?

The GST basis determines how you claim and return GST in your business.
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Written by Focus Team
Updated over a week ago

How to create a reversal bank transaction for incorrect coding

If a transaction has been incorrectly finalised in a GST return, any changes will need to be done by creating a reversal transaction
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Written by Focus Team
Updated over a week ago

Correct the coding on a transaction in a finalised GST return

Coded transactions can be corrected at any time, even if they're locked into finalised GST returns.
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Written by Focus Team
Updated over a week ago
Actuals

How to create a Credit Note

Learn how to create a credit note if you need to reduce the amount of an invoice, or need to apply a refund.
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Written by Focus Team
Updated over a week ago

How to manage over-paid or under-paid invoices

This topic walks you through how to match an under or over-paid invoice to the bank transaction
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Written by Focus Team
Updated over a week ago

Manually balance a Rabobank All In One account

You can manually correct your daily bank account balance
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Written by Focus Team
Updated over a week ago

Matching where the Invoice total differs from the bank transaction total

This is common with Fonterra milk supply payments and invoices that have been deferred to a later date.
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Written by Focus Team
Updated over a week ago

Why is the bank balance in my farm business unbalanced?

Regular checks ensure farm bank accounts are balanced, GST returns are correct and your working plan is up to date
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Written by Focus Team
Updated over a week ago

What are coding rules?

Coding rules are a time-saving way to code your transactions and invoices, while ensuring they are consistently and accurately coded.
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Written by Focus Team
Updated over a week ago

How do I enter journal transactions?

Easily record journal transactions in the Actuals screen
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Written by Focus Team
Updated over a week ago

How should I record a hire purchase or Stock Finance contract?

In Cash Manager Focus you can claim GST on an item before it’s fully paid, and balance all related transactions
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Written by Focus Team
Updated over a week ago